![]() That’s what Milligram did in this cute late delivery email sample.Īfter you explain what happened and how you’re going to fix things, ask for your customers’ forgiveness. ![]() It can be nice to also offer an extra gift (like a coupon code) to cement your apology. How are you going to fix this issue? Let your customers know, outlining the plan of action you’re taking to make things right. Your message can hit home without the distraction of colors, different fonts or other HTML elements. In some cases, a plain text email might be a better choice for your late delivery email format. Instead, the focus should be on your sincere apology. The point of this message is not your flashy email design. Your late delivery email to customers doesn’t have to be long or wordy. Subject line: We’re sorry, let’s try that again… The Tie Bar, for example, included a simple line saying, “We’re sorry for any inconvenience that this caused.” Empathize with them in your late delivery emails by saying you understand that this is going to disrupt their plans. Recognize how delays will impact your customers’ lives. Subject line: We’re sorry: 35% off is extended Baublebar sent a genuine apology email to customers that explained why its website crashed (too much traffic) on Cyber Monday. This is another way of being honest and transparent with your customers, and that can pay off big-time down the road as consumers remember your commitment to keeping them in the loop. Don’t make excuses - just spell out the facts. Take a few lines in your email to thoughtfully explain what happened. Even if your problem is due to shipping delays outside of your control, it’s best to take ownership of the situation and not sound as if you’re passing the buck. Crane Stationery accomplished this by sending an “Our Bad” email that apologized for website glitches. In your apology email, freely admit your mistake and spell out what you did wrong. The most important rule of thumb when it comes to sending late delivery emails is to just do it! Honesty is the number one thing consumers want from brands. But you can control how you address the situation in your email marketing. You can’t always control how quickly your orders reach their destination. Best practices for shipping delays? Send your customers late delivery emails explaining what’s going on. USPS, FedEx and UPS are all experiencing shipping disruptions due to the COVID-19 pandemic. Shipping delays are a common issue for ecommerce brands, especially right now. Craft a good late delivery email subject line.No more double packing or wrapping merchandise to hide the contents during shipping. The Interior of our Multi-Layer Bags are Made with a Dark Lining Preventing the Contents of the Bag from Being Seen During Shipping, without impacting the outside printing quality of our mailers. Once the bag is sealed it cannot be re-sealed or tampered with, protecting your valuable merchandise. ![]() Permanent & Strong Self Adhesive Strip Allows for Quick & Secure Packaging. ![]() Odor Free and Easy-to-Open Make These Bags Ideal for Quickly Shipping Clothing, Pants, Jeans, Leggings, T-Shirts, and Many Related Items, with no plastic smell to absorb into contents during shipping. Our Special Blend of Polyethylene Unique to Our Mailers Creates an Extra Strong, Flexible, and Tear Resistant Bag, While Being Super Light Weight, Reducing Shipping Costs, and Being more Eco Friendly. 100% Non-See Through, The Interior of our Multi-Layer Bags are Made with a Dark Lining Preventing the Contents of the Bag from Being Seen During Shippingġ0x13" Standard Size Premium Designer Printed Boutique Shipping Mailers.Permanent & Strong Self Adhesive Strip Allows for Quick & Secure Packaging. ![]()
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